Home Claim form
Unfortunately at some time you may need to make a claim on your home insurance policy.
For advice on making your claim please read the guidance notes below and on the first page of the claim form,
which can be downloaded here.
If you would prefer to have a claim form sent to you please call 0800 085 3590 or email
Submitting your claim
In order for us to consider your claim you will need to forward a fully completed, signed claim form in addition
to the items listed below:
- In case of Damage to your property – 2 estimates for repairs will be required
- In case of Loss or Damage to contents – where possible original receipts/estimates for replacement
will be required - In case of Loss or Damage for all risks (specified valuables) – original receipts/valuations/proof of
ownership will be required - In case of Damage to electrical equipment (such as Laptops, TV’s, camcorders, digital camera’s) – an
electrical damage report will be required from a qualified technician - If you have had any items stolen, you should notify the police immediately and provide us with the Crime Reference Number that they will give you.
The claim form and all supporting documents and information should be sent to us at the following address:
Claims Department
Congregational & General Insurance plc.
Currer House,
Currer Street,
Bradford,
BD1 5BA
or fax to 01274 370 754
Please make sure you take all appropriate steps to protect your property and prevent further damage.
For all large claims and claims of a particular complexity or nature we will appoint a loss adjuster to assist us.
Questions
What is an excess?
All our policies include a policy excess. This is the first part of any claim that you have to pay yourself. Details of
your excess can be found on your policy schedule.
How do I know my sums insured is up to date?
Your sum insured will automatically be adjusted monthly in line with House Rebuilding Cost Index and the Durable Household Goods section of the General Index of Retail Prices. We would encourage you to review your Sums
Insured annually to ensure that this represents the correct rebuilding and replacement cost at risk. To ensure your
home is properly covered please visit the rebuild cost calculator http://abi.bcis.co.uk.
Does a claim affect my No Claims Discount?
For each and every claim made under ANY section of your policy, your no claims discount may be affected.
